Terms of Service Agreements

Last Edited: Apr 30, 2024

Effective Date: Effective for all customers entering into, or renewing, Order Forms with a Start Date on or after Oct 05, 2023

Non-legalese, Simple English Summary
1. You subscribe to our services for a specific term as mentioned in the Order Form. Auto-renewal only applies if specified so in the Order Form and you can choose not to renew your subscription     . However, you cannot cancel your subscription during an active term unless otherwise mutually agreed by you and Nected in writing.
2. Use of the services are governed by certain conditions to protect Nected’s proprietary rights and to ensure lawful and fair use.
3. You shall ensure that any data provided to us is obtained in accordance with applicable data protection laws. 4. We will protect and process the data according to your instructions, in accordance with applicable data protection laws, and only for providing the services. Your data will be deleted on the cancellation of your account.We may use your business logo on our websites for promotional purposes. You have the right to opt-out of this use at any time, by notifying us.

Overview‍
This website is operated by SocioVerse Tech Pvt. Ltd. Throughout the site, the terms “Nected”, “we”, “us” and “our” refer to SocioVerse Tech Pvt. Ltd., its subsidiaries and affiliates (as applicable). SocioVerse Tech Pvt. Ltd offers this website, including all information, tools and services available from this site to you (collectively the “Service”), the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site, using the Service, using any of our products and services, participating in an electronic conversation facilitated by our products and services, and/ or purchasing something from us, you engage in the “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the Service, including without limitation users who are browsers, vendors, customers, merchants, consumers and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using the Service. By accessing or using any part of the Service, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Service following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - WEBSITE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our Service for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws, and laws governing communications and marketing, including but not limited to the Telephone Consumer Protection Act, 47 U.S.C. 227).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service at our discretion, consistent with legal and ethical standards. After the Order Form is signed, any refusal will be communicated with prior written notice and according to the T&Cs of this agreement.    

You understand that your content may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Any confidential, sensitive data including but not limited to (a), (b) as stated above, shall be always encrypted during transfer over networks by Nected.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

The Service is available only to individuals who are at least 18 years old.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.After the Order Form is signed, any refusal /  modification will be communicated with prior written notice and according to the mutual written consent of both the Parties to this  agreement.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
‍Products or Services are available exclusively online through the website. These products or Services may have limited quantities and are subject to refunds only according to our Refund Policy described in SECTION 28.We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

‍SECTION 6 - FEES, INVOICING AND PAYMENT‍
6.1. Fees: The fees set forth in the Order Form shall be effective for the Term. In case of renewal of Term,change in Order Form or a new Order Form, the fee will be as per the then applicable pricing of Services.Customer agrees that:
1. the fee is based on Services subscriptions purchased and not actual usage of the Service;
2. payment obligations are binding, and fee paid is non-refundable (including without limitation forany downgrade of subscription under an active Order Form), unless mutually agreed between you & Nected
3. all applicable taxes, duties, or government levies whatsoever shall be in addition to the fees and expenses specified under the Order Form. The Customer will make timely payment of all suchtaxes, duties, or government levies.
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‍6.2. Invoicing and Payment Arrangements: For payment, Nected shall provide an electronic invoice to the Customer. The Customer may view and print an invoice for Customer’s Account. Nected will bill theCustomer upon execution of this Agreement at the fee set forth in Order Form on the date mentioned in the Order Form on a frequency mutually agreed in the Order Form for all recurring fees. For recurring fees, no refund or adjustment for plan downgrades, upgrades, or elimination of plan features within the current billing period shall be issued, unless mutually agreed between you and Nected. Invoices/payments are irrevocably deemed final and accepted by Customer unless disputed or sought clarification before subscribing to the Service.
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‍6.3. Payment by Credit Card/Wire Transfer/Cheque: If Customer is paying by credit card, the Customer shall always provide and keep current and updated Customer’s contact, credit card, if applicable, and billing information on the Dashboard. Customer authorizes Nected to charge the Customer credit card or bank account for all fees payable at the beginning of the Term and all subsequent billing periods, including upgrades. Customer further authorizes Nected to use third parties to process payments and invoicing, and consents to the disclosure of Customer payment information to such third parties.

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
‍We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

‍SECTION 8 - PAYMENT
‍Our charges for monthly/ annual plans are posted on our website and may be changed from time to time. If any part of a month is included in the Term, then payment is due for the full month. Payments are due for any month on the same or closest date to the day you made your first monthly payment (the “Pay Date”). If you go over your usage limit and reach another usage level, then you’ll have to pay at the higher level on or before the next pay date which shall be subject to Nected showing clear invoices of the exceeding limit and charge of overages therein.If you have signed up for a Nected subscription, you will provide us with valid credit card information and hereby authorize us to deduct the monthly charges against that credit card. You’ll replace the information for any credit card that expires with information for a valid one. Anyone using a credit card represents and warrants that they are authorized to use that credit card, and that any and all charges may be billed to that credit card and won’t be rejected. If we’re unable to process your credit card order, we’ll try to contact you by email and suspend your account until your payment can be processed.

We’ll give you a refund for a prepaid month if we stop providing our Services to you for a reason that’s not laid out in these Terms. You won’t be entitled to a refund from us under any other circumstances. Payment terms can be altered if mutually agreed between you and Nected in writing.

We may change our fees at any time by posting a new pricing structure to our website and/or sending you a notification by email.

The Service may include certain features that enable you to sell goods, products, content, media and services (your “User Products”) through in-bot payments.

You are solely responsible for the content of your communications with your end users via the Service, any User Products you may provide through your use of the Service, any payments related activities, and any promotions and related content contained or referred to in your bot or through your use of the Service, and compliance with any laws applicable thereto. We are merely providing the platform for you to manage your such activities. We are not involved in and disclaim any responsibility for your User Products, your relationship with and/or any transaction with any actual or potential end user of your User Products. When someone purchases your User Products, such transaction’s payments will be processed through a third-party payment service, in accordance with such service provider’s terms of service and other applicable policies. We are neither a party to nor are responsible in any way for your relationship with payment service providers, or for the actions of any of these payment service providers.

By using any of our payments features, you acknowledge, warrant and agree that:

‍1) You shall be solely and fully responsible for all taxes and fees of any nature associated with your payments activities, including any taxes related to the purchase or sale of the User Products, and to collect, report and remit the correct amounts to the appropriate authorities and/or inform your end users of such and provide them with a duly issued invoice as required by law;
‍2) You shall be responsible for and bear all costs of procuring and delivering your User Products, and for providing them in a safe and professional manner, consistent with industry standards;
‍3) You are solely responsible for any and all statements and promises you make and for all assistance, warranty and support regarding the User Products, and shall provide true contact information on your bot for any questions, complaints or claims; and
‍4) You may not offer or sell any User Products, or provide any information, content or material regarding User Products, which may be deemed hazardous, counterfeit, stolen, fraudulent, offensive or abusive; which are prohibited for sale, distribution or use; or which otherwise fail to comply with any applicable laws, including with respect to consumer rights, intellectual property or privacy rights, product safety, trade regulations and sanctions, support, maintenance and export; to the extent you operate on Facebook Messenger and Stripe or PayPal, your User Products and your use of such service must also comply with Facebook(https://www.facebook.com/policies/commerce), PayPal(https://www.paypal.com/us/webapps/mpp/ua/acceptableuse-full) and Stripe(https://stripe.com/us/prohibited-businesses) regulations.
‍5) We may, at any time and at our sole discretion, suspend, disable access to or remove your bot and/or any User Products (if any suspicious activity, content or products are detected or reported)- whether or not incorporated, published with or made a part of your bot at such time, without any liability to you or to any of your end users, including for any capacity loss resulted therefrom.
‍6) You are solely responsible for verifying the identity of users and of the eligibility of a presented payment card used to purchase your User Products, products and services, and Nected does not guarantee or assume any liability for transactions authorized and completed which may later be reversed or charged back. You are solely responsible for all reversed or charged back transactions, regardless of the reason for, or timing of, the reversal or chargeback. Nected may add or remove one or more types of cards as a supported payment card any time without prior notice to you.
‍7) You and you solely, are responsible for providing service to your customers for any and all issues related to your products and services, including but not limited to issues arising from the processing of customers' cards through the Service.
‍8) You are fully responsible for the security of data on your website or otherwise in your possession. You agree to comply with all applicable state and federal laws and rules in connection with your collection, security and dissemination of any personal, financial, card, or transaction information on your website.

SECTION 9 - FREE TRIAL / Free Plan USE
9.1. If a Customer registers for a free trial / plan of the Services, Nected will make the Services available on a trial basis and free of charge to the Customer until the earlier of: (i) the end of the free trial / plan period, or (ii) the start date of Customer’s paid subscription.
‍9.2. If Nected includes additional terms and conditions on the trial registration web page, those will apply as well.
‍9.3. Notwithstanding any terms to the contrary, during the free trial / plan period, (i) the Services are provided “as is” and without warranty of any kind; (ii) Nected may suspend, limit, or terminate the Services for any reason at any time without notice; and (iii) Nected will not be liable to Customer for damages of any kind related to Customer’s use of the Services. Unless Customer subscribes to the Services before the end of the free trial / plan, all of Customer’s data on the Service may be permanently deleted at the end of the trial / free plan and Nected may not be able to recover it.

‍SECTION 10 - COMPLIANCE WITH LAWS
‍You represent and warrant that your use of any part of the Service will comply with all applicable laws and regulations. You are responsible for determining whether our Services are suitable for you to use in light of any applicable regulations such as EU Data Privacy Laws or other laws. If you’re subject to regulations (such as HIPAA) and you use our Service, then we won’t be liable if our Service doesn’t meet those requirements. You may not use our Service for any unlawful or discriminatory activities, including acts prohibited by the Federal Trade Commission Act, Fair Credit Reporting Act, Equal Credit Opportunity Act, or other laws that apply to commerce. You are also responsible to notify the end-user of data collection in connection with the Software, as required by applicable law.

You represent and warrant that you shall be solely responsible for obtaining end user consent for text messaging in full compliance with all applicable laws, rules, and regulations, including, without limitation, the Telephone Consumer Protection Act, 47 U.S.C. 227 and its implementing regulations, 47 C.F.R. 64.1200. You further represent and warrant that you shall not use the service to communicate with consumers who have requested that you cease contacting them.”

If you are located in the European Economic Area (EEA) or serve end-users in the EEA market, you represent and warrant that in using the Software, you:

1) Will get consent or use any other available, legally-valid mechanism to transfer data to Nected and be processed, and you’ll otherwise comply with your posted privacy policy.
2) Have collected, stored, used, and transferred all data relating to any individual in compliance with all applicable data protection laws and regulations. You have the necessary permission to allow Nected to receive and process data on your behalf.
3) Acknowledge in all cases that Nected acts as the processor of such Customer Data and your remain the controller of such Customer Data for all applicable data protection or privacy laws and regulations.
4) You agree not to use the Service to collect, manage or process sensitive information. We will not have any liability that may result from your use of the Service to collect or manage sensitive information.
5) Аgree to indemnify and hold Nected and its officers and directors harmless from any claims, demands, and losses, including attorney's fees, arising out of your breach of any part of the representations and warranties in this Section 8.

‍SECTION 11 - OPTIONAL Nected-PROVIDED TOOLS
‍We may provide you with access to Nected Developer Program (the “Nected Developer Program”), including application program interfaces, to allow you to build upon and further enhance our Service as described in these Terms of Service.

Subject to these Terms of Service, we grant you a non-exclusive, non-transferable, revocable right, without the right of sublicense, to access, and use the Nected Developer Program for the limited purpose of creating software modules, templates, connected services and/or similar functions (the “Integration Products”) necessary to integrate your software applications, websites, website assets, products and/or services (collectively, your “Application”) into Nected’s Service (such uses, the “Permitted Uses”). We set and enforce limits on your use of the Nected Developer Program at our sole discretion and may change the Permitted Uses and limitations any time by revising these Terms of Service. You will not (i) decompile, decipher, disassemble, modify, prepare derivative works of, reverse engineer or recreate the Nected Developer Program or the Service, (ii) upload any data or information that is unlawful, harmful, threatening, abusive, harassing, tortious, obscene, invasive of another’s privacy or right of publicity, hateful or racially, ethnically or otherwise objectionable; (iii) infringe the intellectual property rights of any third party, (iv) interfere with or disrupt Nected’s software, the system used to host the Service or disobey any requirements, procedures, policies or regulations of networks connected to the Service, (v) engage in any deceptive, misleading, illegal or unethical activities, or activities that otherwise may be detrimental to the Nected Developer Program, the Service, us, our customers or the public, (vi) cache or store any Nected data or content other than for reasonable periods in order to provide your Application and/or Integration Products to Nected customers, (vii) aggregate retrieved Nected content or data with third-party content in such a way that a customer cannot attribute such content to us or (viii) remove, obscure or alter Nected’s copyright notices, trademarks or other proprietary rights notices on the Service. Further, you will comply with all applicable laws, rules and regulations, including any applicable data import, export and protection legislation and privacy laws, and your Applications and/or Integration Products must include a prominently identified privacy policy that addresses what information you collect and how it will be stored, processed, protected and used. You must obtain express permission from each user before you access their Nected account, and you will only access such user’s data to the extent permitted by such user, your privacy policy and applicable law.

You hereby grant to us a perpetual, irrevocable, worldwide, sublicensable, non-exclusive, non-transferable, royalty-free license and right to use, copy, modify and distribute your Applications and Integration Products. You shall retain ownership of your Applications and Integration Products. By using the Nected Developer Program you do not acquire ownership of any rights in the Nected Developer Program, Nected’s data or content or the Service.

We reserve the right, with or without notice and for any reason, to (i) cease providing, alter, modify or disable the Nected Developer Program or provide new tools and related services, (ii) charge fees for access or use of the Nected Developer Program, (iii) provide or cease providing support for the Nected Developer Program, (iv) deactivate or remove your access to the Nected Developer Program, (v) accept, reject, suspend or remove your Integration Products and Applications from our Service or any reason, (vi) make your Applications and Integration Products publicly available or private in accordance with our Review process, and (vii) independently develop products or services that may compete with your Applications and/or Integration Products or other products and services. You agree that Nected may monitor and audit your use of the Nected Developer Program to ensure compliance with these Terms of Service. You will assist us with such monitoring and/or auditing by providing us with information on your Applications and/or Integration Products and data and security practices.

You acknowledge and agree that we provide access to the Nected Developer Program “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of the Nected Developer Program. You acknowledge and agree to comply with the documentation and resources published from time to time by Nected regarding the use of the Nected Developer Program.

You agree to keep confidential and not disclose, divulge or use for any purpose and will protect to the same degree as it protects its own confidential information any confidential information obtained from us with respect to the Nected Developer Program or in connection with your use of the Service and Nected Developer Program.

‍SECTION 12 - OPTIONAL TOOLS
‍We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the Service is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

‍SECTION 13 - THIRD-PARTY LINKS
‍Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

‍SECTION 14 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
‍If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you provide to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s rights, including intellectual property rights, or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

‍SECTION 15 - PERSONAL INFORMATION
‍Your submission of personal information through the Service is governed by our Privacy Policy.
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SECTION 16 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, services and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 17 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content, or the Service: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet; (l) in any way which violates the Facebook platform policies found here. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

You also agree not to misuse our Services, for example, by interfering with them or accessing them using a method other than the interface and the instructions that we provide. You may not do any of the following while accessing or using the Services: (1) access, tamper with, or use non-public areas of the Service or Nected’s computer systems; (2) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (3) access or search or attempt to access or search the Service by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by Nected and third-party integrations authorized by us (and only pursuant to the applicable terms and conditions), unless you have been specifically allowed to do so in a separate agreement with Nected (NOTE: crawling the Service is permissible if done in accordance with the provisions of the robots.txt file and is limited to publicly-accessible parts of the Service only, however, scraping the Services without the prior consent of Nected is expressly prohibited); (4) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (5) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Service, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Service.

We preserve the right to limit access to the platform for users and/or Facebook pages whose actions result in degrading the experience of other platform users, other Facebook users, Facebook’s employees, affiliates, or partners, or Nected’s employees, affiliates, or partners.

We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (1) satisfy any applicable law, regulation, legal process or governmental request, (2) enforce the Terms, including investigation of potential violations hereof, (3) detect, prevent, or otherwise address fraud, security or technical issues, (4) respond to user support requests, or (5) protect the rights, property or safety of Nected, its users and the public. Nected does not disclose personally-identifying information to third parties except in accordance with our Privacy Policy.

SECTION 18 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the service at any time, without notice to you. If you are on Paid subscription, Nected will give you prior written notice for the same.
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You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Nected, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 19 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Nected and any parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 20 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 21 - TERMINATION
In the event these Terms are terminated, the obligations and liabilities of the parties incurred prior to such date shall survive the termination of these Terms for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Service.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 22 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 23 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the state of Haryana, in the India. Nected’s mailing address is 3rd floor (Innov8), Orchid Center, Golf Course Rd, Sector 53, Gurugram, Haryana 122002.

SECTION 24 - COMMUNICATION BY TEXT MESSAGE OR EMAIL
If you would like to communicate with your users via text message or email you hereby agree to the following Compliance and Indemnity Terms (“CIT”). You are required to use the Service in full compliance with all applicable laws and regulations, including without limitation, all state, provincial and federal laws specifically including but not limited to the Telephone Consumer Protection Act of the United States, as amended (“TCPA”); the Personal Information Protection and Electronic Documents Act of Canada (“PIPEDA”), and any substantially similar provincial privacy laws; and Canada’s Anti-Spam Law, (“CASL”), all as may be amended (the TCPA, PIPEDA and CASL are collectively referred to as the “Electronic Messaging Laws”). By making any use of the Services, you expressly warrant that you are and shall continue to act in full compliance with the law.

You agree that you have read and understand the Electronic Messaging Laws and any similar state or provincial/territorial laws, and all other applicable laws and regulations. You understand that in some cases, applicable state and local restrictions are more restrictive than the federal rules. You should review these rules with your own legal counsel to ensure that you understand and comply. Nected will not assume responsibility for ensuring that your activities meet applicable legal requirements. Nected will not assume any liability if you are ever held guilty or found liable for any violation of law, rule or regulation. Notwithstanding the foregoing, you acknowledge that Nected has and is taking active steps to help support the compliance of its customers, including by having you agree to these Terms.

You understand and acknowledge that it is generally a violation of federal law, including the TCPA, to contact a consumer by phone, text or email without prior express written consent. Nected is not responsible for ensuring that you do not transmit messages to consumers, including by telephone or email in violation of the consent rules.

You understand and acknowledge that it is generally a violation of the federal law of Canada, including CASL, to contact a consumer by text message, phone, electronic messaging, or email without prior express written consent. You will not contact any individual through the Services or about the Services unless you have established consent to do so in accordance with the applicable law. You will provide proof of such consents or opt-ins, the messages you have sent, and your implementation of unsubscribe requests to us on our request. You will include all content required under the applicable laws in your messages, including your name, mailing address, an email, telephone or web address, and an ability to unsubscribe. You will not send any messages to any individual using the Services if the individual has opted out or withdrawn their consent, including if they have replied “STOP”, or similar, to one of your previous messages. You and not Nected are solely responsible for the content of your messages, and its compliance with all applicable law. You acknowledge and agree that Nected acts solely as a service provider to allow the sending of your messages, but that you exercise control over the message content and destination, and must ensure your messages comply with all applicable laws.

Nected is not responsible for ensuring that you do not transmit messages to consumers, including by text message, telephone or email in violation of the consent rules.

You agree to indemnify, defend and hold harmless Nected, along with its owners, members, directors, officers, agents, employees, contractors, consultants and vendors from and against any and all claims, suits, fines, costs, expenses, judgments and fees, including reasonable attorney’s fees, court costs and expenses, arising out of a claim alleging any violation by you of the law, or alleging facts that would constitute a breach of your warranties or obligations contained in these Terms, including this CIT. You will promptly indemnify, defend or settle, any such third-party claim, demand, lawsuit, investigation or proceeding brought against Nected. Nected will: (i) promptly notify you of such claim, (ii) provide you with reasonable information, assistance and cooperation in defending the lawsuit or proceeding, and (iii) give you control and authority over the defense and settlement of such claim, subject to Nected’s approval of any such settlement, which approval will not be unreasonably withheld.

SECTION 25 - COMMUNICATION WITH Nected AND ITS CLIENTS
You verify that any contact information provided to Nected and its clients, including, but not limited to, your e-mail address and mobile phone number is true and accurate. You further verify that you are the telephone or email subscriber and/or that you own any telephone numbers and/or email addresses that you provide to Nected and its clients. You acknowledge that by voluntarily providing your telephone numbers and/or email addresses to Nected and its clients, you expressly agree to be contacted at the telephone numbers and/or email addresses you provide. You consent to receive e-mails, text messages, pre-recorded voice messages and/or autodialed calls by or on behalf of Nected and its clients relating to this agreement, any transaction with Nected and its clients, matters related to your account, and promotions from Nected and its clients. These communications may be made by or on behalf of Nected and its clients, even if your phone number is registered on any state, provincial, territorial or federal Do Not Call list. You acknowledge that you may incur a charge for these texts or calls by your telephone carrier and that Nected and its clients will not be responsible for these charges.

SECTION 26 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 27 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@nected.ai.

‍SECTION 28 - REFUND POLICIES
At Nected, we stand behind the reliability and performance of our software solutions, designed to meet the specific needs of our business clients. We understand the importance of delivering services that align with the agreed-upon specifications and performance standards. This policy outlines the conditions under which refunds will be issued based on non-conformance with such standards.

Definitions of Non-Conformance
Non-conformance refers to a significant deviation from the functionality, performance metrics, or specifications that were explicitly agreed upon between Nected and the client at the time of purchase. This includes, but is not limited to:
- Failure to perform as mentioned  in official company documentation or sales agreements or Order Form.
- Significant bugs, bot attacks, phishing attacks or errors that prevent the software from being used as intended in a business environment.
- Fake usage, overages charged due to bot attacks, phishing attacks or similar errors that charges the Customer wrongly.
- Downtime or availability issues that exceed the service level agreements (SLAs) established.

Eligibility for Refund Based on Non-Conformance
‍Customers are eligible for a refund under the following conditions:
- Reporting Period: The non-conformance must be reported to Nected within 30 days of its discovery, with sufficient documentation to substantiate the claim.
- Investigation: Upon receiving a report of non-conformance, Nected will conduct an investigation to verify the claim. This process may involve direct communication with the customer to gather additional information or evidence.
- Resolution Attempts: Nected will attempt to resolve the reported non-conformance issue within a reasonable timeframe, not exceeding 30 days from the date of acknowledgment. Resolution methods may include patching the software, issuing updates, or providing workarounds that restore the software's intended functionality.
- Refund Conditions: If Nected is unable to resolve the non-conformance issue within the stipulated time frame, or if the proposed resolution is unsatisfactory to the client, a refund may be issued for the fees paid for the software service for the period during which the software was non-conforming.

‍Refund Process
‍To initiate a refund request based on non-conformance, please follow these steps:

Submit a detailed report of the non-conformance to our customer support team via  support email (escalations@nected.ai) , including any relevant documentation or evidence.

Allow our team to investigate and attempt to resolve the issue as per the eligibility conditions stated above.

If a refund is deemed appropriate, it will be processed within 7-10 business days to the original payment method.

‍Limitations
‍This refund policy applies solely to issues of non-conformance as defined above and does not cover dissatisfaction based on customer expectations, features not advertised by Nected, or issues resulting from improper use of the software.