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HomeCase StudyPolicy Automation with Leading European Airline

Policy Automation with Leading European Airline

100k+

Europe

Company Name

Company Size

100k+

Company Location

Europe

"Driving Operational Excellence and Growth"

Book a Demo

Policy Automation with Leading European Airline

Company Size

100k+

Company Location

Europe

"Driving Operational Excellence and Growth"

Book a Demo

Key impact delivered

80%

Tech Dependency Reduced

4.5x

Feature launches Increase by

90%

Implementation time reduced

Book a Demo

Problem Statement

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A globally recognized European airline, employing over 10,000 staff members, grappled with persistent challenges stemming from its sprawling technology infrastructure. Operating in a highly regulated and dynamic industry, the airline frequently needed to update its operational policies to comply with international aviation regulations, adjust pricing strategies, and enhance customer service protocols. However, the existing reliance on the IT department to implement even minor policy changes resulted in:

  • Development Bottlenecks: Policy updates required complex coding and extensive testing, prolonging deployment cycles from days to weeks.
  • Operational Inefficiencies: Delays in policy implementation hindered timely responses to market demands and regulatory changes, affecting overall service quality.
  • High Dependency on IT Resources: Non-technical business teams were unable to autonomously manage and update policies, leading to increased workload and slower decision-making processes.
  • Scalability Constraints: Expanding into new markets or introducing new services demanded significant technical interventions, limiting the airline’s ability to scale swiftly and adaptively.

These challenges compromised the airline’s ability to maintain competitive pricing, ensure regulatory compliance, and deliver seamless customer experiences across its vast global network.

Solution

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The airline partnered with Nected to overhaul its policy management and operational workflows through a robust low-code/no-code platform. This collaboration empowered the business teams to take charge of policy iterations and process automations without depending on the IT department. Key solution components included:

1. Empowered Business Teams with Low-Code Rule Engine

  • Dynamic Policy Management: Business units could define, modify, and deploy operational policies using Nected’s intuitive rule engine, bypassing the need for developer intervention.
  • Rapid Deployment: Policies could be launched up to 10 times faster, reducing the implementation time from weeks to mere hours or days.
  • Error-Free Updates: Automated validation and standardized rule configurations ensured a 0% error rate in policy executions.

2. Workflow Automation for Enhanced Efficiency

  • Streamlined Processes: Nected’s workflow automation tools enabled the airline to automate complex operational tasks, such as flight scheduling adjustments and crew allocations.
  • Intuitive UI: Non-technical teams utilized Nected’s user-friendly interface to design and manage workflows, facilitating seamless process enhancements and iterations.
  • Reduced IT Dependency: Automation of routine tasks allowed the IT department to focus on strategic initiatives rather than repetitive maintenance.

3. Advanced Use Cases Tailored for Aviation

  • Dynamic Pricing: Implemented real-time pricing models that adjusted fares based on demand, competition, and regulatory factors without manual intervention.
  • Flight Delay Notifications: Automated the communication workflow to promptly notify passengers of delays, rebookings, and compensation procedures, enhancing customer satisfaction.
  • Process Automation for B2B Vendor Management: Streamlined interactions with suppliers and partners by automating procurement, invoicing, and compliance checks, ensuring timely and accurate transactions.

4. Secure, Scalable Deployment

  • Self-Hosted Solution: Deployed Nected’s platform within the airline’s secure infrastructure, ensuring data sovereignty and compliance with aviation data regulations.
  • Robust Security Measures: Implemented role-based access controls, encryption, and regular security audits to safeguard sensitive operational data.
  • Scalable Architecture: The platform supported the airline’s expansion into new markets and destinations, accommodating increased data volumes and complex policy requirements seamlessly.

"Driving Operational Excellence and Growth"

“Partnering with Nected has revolutionized our operational workflows and policy management. The ability for our business teams to implement changes swiftly without relying on IT has significantly enhanced our agility and responsiveness. Dynamic pricing and automated flight notifications are now seamless and error-free, directly improving our customer satisfaction and competitive edge. Nected’s intuitive platform has empowered us to scale efficiently across our global network while ensuring robust data security and compliance. This transformation has been instrumental in driving our growth and operational excellence.”

Anonnymous

Operations Lead

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FAQs

How Nected is better than other rule Engines & Workflow Automation platforms?

Nected stands out in the rule engine and workflow automation market primarily due to its superior API and workflow orchestration capabilities. It allows easy integration with various systems and services, making it highly efficient for processes involving multiple APIs. The platform also excels in handling complex workflows, offering a user-friendly interface that simplifies designing, automating, and optimising business processes. This makes it particularly attractive to teams seeking to streamline operations with minimal technical intervention.Another key advantage of Nected is its low-code/no-code approach, which makes it accessible to both technical and non-technical users. This aspect not only speeds up deployment but also reduces reliance on IT teams. Additionally, Nected ensures scalability and robust performance, adapting to growing business needs while maintaining efficiency and reliability. Its emphasis on security and compliance further cements its position as a reliable and versatile choice for businesses looking to enhance their automation strategies.

How quickly can I start using Nected (Learning Curve)

Nected's low-code/no-code (LCNC) environment is designed for both technical and non-technical users, ensuring a quick and easy learning curve. With an emphasis on rapid onboarding and intuitive design, users can start efficiently utilising its features, regardless of their technical background.

Is Nected scalable and performing for mission-critical flows?

Nected is designed for scalability and performance, supporting mission-critical workflows with robust architecture. It can handle increasing loads and complex processes efficiently. The platform typically offers high uptime and reliable response times, though specific metrics should be checked in its service level agreement (SLA).

Is Nected Secure? What kind of data does it store?

Nected prioritises security and typically adheres to industry-standard practices for data protection. The nature of data stored depends on your workflows but can include user data, transactional data, and operational data. Nected likely employs encryption, access controls, and regular security audits to protect this data. We are also in process of obtaining SOC2, ISO ?& GDPR compliance.

What do you mean by invocations? And how is it better than other products?

Invocations refer to the number of times your workflows/rule is triggered via API, cron or other trigger. It will count the parent rule/workflow and can have as many rules, nodes within it. This metric is often used for billing purposes. Compared to other products, invocations as a billing metric can be more cost-effective and transparent, aligning closely with your actual usage and needs. It ensures you pay for the value you receive, rather than flat rates or less relevant metrics.

What if I exceed my plan quota?

If you exceed, you'll be charged based on additional usage and will be added in your monthly charge. In case of payment failure after grace period, your plan will be reverted to free trial limiting your monthly execution and # of rules/flows as per free plan, however all your existing rules/workflow data would be kept intact.

What if I decide to cancel? Can I cancel anytime?

Firstly, we do not have a vendor lock-in, so you can cancel anytime you want. However, if you decide to cancel once your subscription for a given period has started then you would be able to cancel at the time of the next billing cycle only.

Can I upgrade my plan in between?

Yes, you can typically upgrade your Nected plan at any point during your billing cycle. The upgrade process is usually straightforward, often involving just a few clicks in your account settings. Upgrading mid-cycle may involve prorated charges for the higher-tier service.

Which plan should I go for?

The best plan depends on your specific needs, such as the expected number of invocations, the complexity of your workflows, and the level of support you require. It’s a good idea to start with a basic plan and upgrade as your needs evolve, especially if you're new to Nected. Moreover, you can also write to us at assist@nected.ai and we will help you figure out the best plan for your brand.

Would I be getting assistance in setting up Nected or building my POC?

Yes, Nected usually offers assistance in setting up and creating a Proof of Concept (POC), especially under certain plans. This assistance can include access to customer support, documentation, and possibly dedicated account management.

What level of support does the Startup and Growth plan have?

The Startup and Growth plans typically provide basic to enhanced support, including access to customer service through email or chat, a knowledge base, and possibly community forums. Response times and the extent of personalized assistance may vary between these plans.

What level of support does on-premise plan have?

The on-premise plan generally offers the most comprehensive support, including dedicated account managers, 24/7 support, and tailored assistance for deployment, maintenance, and troubleshooting. This plan is best suited for businesses with extensive, mission-critical use of Nected.