Business Process Management Consulting: Why Businesses Need It

BPM or Business process management consulting can be best described as the lifeblood of the business, as it focuses on the detailed coordination and control of processes within an organization to attain company strategies. The effective management of such processes is fundamental to sustaining optimum organizational performance; creating value for the customer and achieving long-term success.

Hiring the Business process management  consulting services can work wonders for any organization in need of the most efficient ways to attune its operation for maximum performance enhancement. Through this, companies can engage BPM consultants where they get through a full makeover of their entire business processes by aiming to achieve higher productivity and profitability coupled with providing better customer services. They can also help with solicited research on the development and improvement of other customer services aimed at satisfying the needs of the targeted consumers. Further, they may help support the organization in the development of a good process management infrastructure to facilitate endless process improvement and better performance. This can unlock new opportunities for operational excellence and position companies for long-term success in today's dynamic business landscape.

What is Business process management Consulting?

Business process management consulting is a strategic approach that helps organizations analyze, improve, and manage their business processes. BPM consultants work closely with clients to identify process inefficiencies, design and implement process improvements, and establish a culture of continuous process optimization.

Benefits of Business Process Management Consulting Services

Engaging a Business Process Management Consulting Services firm can provide organizations with a wide range of strategic benefits, including:

• Improved operational efficiency and productivity
• Enhanced customer satisfaction and loyalty
• Increased agility and responsiveness to market changes
• Reduced costs and waste
• Better data-driven decision-making
• Streamlined compliance and risk management

Read Also: Understanding Business Processes in Management Information Systems

Working of Business Process Management Consulting

BPM consulting follows a structured methodology to help your organization analyze, improve, and manage their business processes.

The typical steps in the process of business consulting include:

Process Identification and Mapping

The initial process is to engage all concerned and identify as well as map out the business processes of your organization. To do this, it requires the development of process maps, flow charts, and other ways of documenting to have a better account of how the processes work in the current scenario.

Process Analysis

After the processes have been defined and modeled then the BPM consultants have to study the process and analyze it in a deeper context, coming up with areas of concern and sources of discontent as well as options where improvement can be done. This analysis may entail process mapping and visualization, scenario modeling, and data analysis to uncover issues and problems.

Process Redesign

After that, using the results obtained during the work on the analysis phase, the consultants together with the client begin to reconstruct the processes. Such strategies may include workflow optimization, reduction of redundancies, automation of some processes integrating new technologies, and using modern practices.

Implementation and Change Management

Now, it’s time to help your business in the institutionalization process, in which the processes and solutions are integrated to facilitate easy changes on the employees’ side. This can involve how employees are trained, how information is shared and disseminated through the organization, and the introduction of new appraisal, reward, voluntary, and accountability systems.

Continuous Improvement

Finally, the BPM consultants work with the client to establish a framework for ongoing process monitoring, optimization, and adaptation to changing business needs. This may involve the use of specialized BPM software and tools to track process performance and identify opportunities for further improvement.

By following this structured process of business consulting, it helps organizations to unlock the full potential of their business processes, leading to increased efficiency, enhanced customer experiences, and sustainable growth.

Read Also: Understand The Business Process Management Life Cycle

Steps In Business Process Management Consulting Operations

From a BPM consulting perspective, one of the first tasks in the project is to establish a clear communication of what BPM is. The activities in BPM consulting can be classified into operational BPM and strategic BPM.

When it comes to the operational aspects of business process management (BPM) consulting, the key steps involved include:

Operational BPM involves:

1. Process monitoring: Setting up key performance indicators (KPIs) and systems to track business processes.
2. Process execution: Ensuring the smooth execution of operational processes, including monitoring changes and new processes.
3. Process  Integration: Integrating new organizational structures and IT solutions.
4. Process Optimization: Optimizing and designing target processes to achieve planned activities.
5. Process Assessment: Identifying weaknesses in current processes and finding solutions for improvement.
6. Process Documentation: Structuring and documenting processes using BPMN, SCOR, EPC, and other methodologies.
7. Process Governance: Establishing desired methodologies and conventions for process modeling.
8. Process modeling: Anchoring the target processes, process analysis, and as-is-process collection to guide strategic BPM activities.

Strategic BPM, on the other hand, includes:

1. Process Ownership: Defining roles and tasks for continuous process improvement.
2. Process architecture: Identifying priorities, identities, backgrounds, and compulsions in the process house.
3. Process Standardization: Adopting corporate process strategies for standardization and harmonization.

Understanding the correct setup of BPM is crucial for implementing its various components effectively.

Read Also: Digital Business Process Management For Your Business Success

Leading Business Process Management Consulting Companies

Nected

Nected is a low-code/ no code platform that enables organizations to design, automate, and monitor their business processes without the need for extensive coding or IT resources. Nected's intuitive interface and pre-built templates make it easy for businesses to optimize their processes and drive operational efficiency.

Accenture

Accenture is a Global Professional Service Business and they offer a full scope of BPM consulting services which are; Process improvement, Automation and Digital Enablement. Accenture’s consultants are battle-seasoned while the organization provides solutions that are innovative enough to deliver lasting process enhancement and value creation.

Deloitte

Deloitte is an international organization in the provision of professional services that deals in BPM consulting services. Subsequently, their BPM experts help organizations understand their present processes and advise on the most suitable changes and implementation techniques. Moreover, they provide technological services as a Business Process Management company supported by industry knowledge and influential big data analysis.

McKinsey & Company

McKinsey & Company as is a premium globally known management consulting firm that offers business strategic BPM consulting to its clients in multi sectoral organizations. Their BPM experts use solutions that include the use of analytical solutions and other best practices when helping clients enhance the business processes of their organizations, enable operational efficiency, and therefore, gain a sustainable competitive edge.

Bain & Company

BPM consulting is delivered through firms such as Bain & Company, a management consulting firm in contingency recruitment. Their team of experienced consultants collaborates with clients to help them find areas that require improvement, develop a blueprint for change and improvement, and also develop the capacity of the organization in order to enhance process enhancement. Bain’s BPM services are highly recognized for being client-goal-oriented and driven by actual and tangible business outcomes.

Boston Consulting Group (BCG)

Boston Consulting Group (BCG) is among the biggest global management consulting firms that provides an elaborate BPM consultation. BPM specialists at TheirCompany contribute to understanding and documenting clients’ existing process landscape, defining process improvement initiatives, and implementing changes with the help of technological possibilities. 

These BPM solutions have to be considered sustainable since they are elaborated by BCG according to the specific requirements of each client company.

How do I choose the right BPM consulting firm for my organization?

When selecting a BPM consulting firm, consider the following factors:

• Industry experience: Look for a firm with a proven track record of successful BPM engagements in your industry.
• Technical capabilities: Ensure the firm has the necessary expertise in BPM tools, technologies, and methodologies.
• Project management expertise: Evaluate the firm's ability to manage complex, multi-stakeholder projects.
• Cultural fit: Assess whether the firm's values, work style, and approach align with your organization's culture.
• Client references: Speak with the firm's past clients to understand their level of satisfaction and the tangible results achieved.

Read Also: Accounts Payable Automation with Nected.ai

Conclusion

BPM consulting refers to the systematic analysis and transformation of business operations for the improved delivery of services or products to clients. Thus, only by involving the professional business process management consulting companies it is possible to reveal the full potential of process-oriented business and participate in the creation of successful long-term strategies.

The main stages of strategic BPM consulting include process definition and modeling, assessment of processes, redesign of processes, launching and management of change, and the formation of the process of improvement. Thus, such a structured approach helps the company understand and eradicate the inefficiencies, optimize the processes and implement new technologies to free up human resources for more important activities.

The advantages of embracing a BPM consulting firm are numerous, which include; increased operational effectiveness, high productivity, customer satisfaction, and reduced expenses. There are different scenarios when a business might need to hire BPM consulting services: they may be going through a major business process redesign, they may be focusing on creating and optimizing client-facing services or they may need to build a strong BPM framework.

Most business process management consulting companies that work in this market include Accenture, Deloitte, McKinsey & Company, Bain & Company, and Boston Consulting Group and provide a large number of services to organizations that want to improve their business processes. These firms use deep and specific industry knowledge, analysis, and change management skills across their work to help these firms achieve tangible, in some instances very beatable, outcomes.

In the current world of economic challenges and change, the management of business processes is crucial for organizations that want to improve their competitive positions, customers’ satisfaction and create sustainable performance. Through the collaboration with a consistently excellent business process management consulting firm, a company is capable of opening up fresh possibilities and enhancing its performance and indications of sustainability.

FAQ

Q1. What is the difference between BPM and business process consulting?

Business process management (BPM) is a holistic approach to improving an organization's processes, while business process consulting focuses on analyzing and optimizing specific business processes. BPM consulting takes a more comprehensive view, addressing process design, implementation, and continuous improvement, while business process consulting typically concentrates on a narrower scope of process-related challenges.

Q2. What are the areas BPM consulting addresses?

BPM consulting analyzes the key processes that can be optimized and unlock the company’s potential. BPM consultants can deliver solutions that facilitate your company to have the right balance of process change, process improvement, and implementation of the latest technologies with the industry’s best practices.

Q3. What is a consultant business process management?

Business process consultants work to make your business operations run faster, leaner, and less prone to problems. They design solutions that bring your employees, technology, and capital together to flourish.

Q4. Who is the BPM consultant?

A BPM consultant helps to optimize the business processes of an organization by conducting research on the existing processes and finding out ways to improve them.