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HomeCase StudyPrescription Automation with Healthcare Partner

Prescription Automation with Healthcare Partner

250+

USA

Company Name

Company Size

250+

Company Location

USA

"Faster Prescription Process with Nected: From Months to a Day”

Book a Demo

Prescription Automation with Healthcare Partner

Company Size

250+

Company Location

USA

"Faster Prescription Process with Nected: From Months to a Day”

Book a Demo

Key impact delivered

90%

Implementation time reduced

Zero

Tech Involvement Requirement

100%

Operational Efficiency

Book a Demo

Problem Statement

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A healthcare company specializing in prescription recommendations faced significant challenges in automating and scaling their clinical decision processes. Their system analyzed patients' clinical histories and personal details to provide health assessments, medication recommendations, and dosage guidelines. The company's operations involved:

  • Complex Clinical Rule Management: Applying intricate medical guidelines to personalize prescriptions based on patient data.
  • Data Integration Difficulties: Utilizing their own MongoDB databases alongside third-party lab vendors' data to generate accurate recommendations.
  • Resource Constraints: The process required extensive involvement from both business analysts and the tech team, leading to prolonged implementation times.
  • Limited Feedback Loop: The inability to quickly iterate on clinical rules hindered responsiveness to new medical insights and patient feedback.
  • Data Security and Compliance: Handling sensitive patient information necessitated strict adherence to healthcare regulations and data protection standards.

These challenges resulted in:

  • Extended Implementation Times: Developing and updating the prescription recommendation system took 2-3 months, delaying patient care improvements.
  • High Resource Consumption: Significant bandwidth from business analysts and tech teams was consumed, reducing overall operational efficiency.
  • Slow Adaptation to New Data: Limited ability to quickly incorporate new clinical data or research findings into the recommendation system.
  • Risk of Non-Compliance: Potential vulnerabilities in data security could lead to non-compliance with healthcare regulations.

Solution

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The company partnered with Nected to transform their prescription recommendation process using Nected's low-code/no-code rule engine and workflow automation platform. The collaboration led to:

✅ Integration of Key Data Sources and Health Insurance Modules:

Within a single day, the company connected their existing MongoDB patient records and third-party laboratory data to Nected using no-code API integrations. This comprehensive data pool now included not only detailed clinical history and real-time lab results but also coverage-related information from health insurance systems. By incorporating payer policies, prescription formularies, and eligibility checks for tiered medication coverage, the company ensured that each recommendation considered both medical necessity and insurance constraints.

✅ Sophisticated Calculations Using Nected’s Formula Editor:

With Nected’s intuitive Formula Editor, business analysts were able to create complex calculation models without writing a single line of code. They tailored dosing recommendations based on patient-specific parameters—such as weight, comorbidities, and adherence history—while factoring in insurance-related variables like formulary tiers, prior authorization requirements, and copay structures. These advanced calculations helped determine the most cost-effective and clinically appropriate medication regimens for each patient, improving both care quality and financial outcomes.

✅ Automated Decision-Making with Nected’s Decision Table:

Nected’s Decision Table feature empowered the team to codify intricate clinical and insurance criteria into clear, maintainable rules. By mapping patient health indicators, coverage eligibility, and payer guidelines directly into these decision tables, the company effortlessly generated personalized prescriptions and dosing schedules. Scenarios that previously required months of technical effort were now managed and iterated upon by non-technical staff within hours, ensuring that prescription recommendations stayed current with evolving clinical research and insurance policies.

✅ Real-Time Workflow Automation and Feedback Loops:

The company utilized Nected’s Workflow Automation to streamline the end-to-end prescription recommendation journey. As soon as patient data, coverage details, or medical guidelines changed, the workflows automatically recalculated recommendations and triggered alerts for any exceptions. This immediate feedback loop allowed the clinical and operational teams to adapt promptly to new insurer guidelines, incorporate emerging medication options, or respond to changes in patient conditions. The ability to rapidly test and deploy rule adjustments ensured that the system remained both up-to-date and highly responsive.

✅ Self-Hosted Deployment for Security and Compliance:

Given the sensitive nature of patient health information and the stringent regulatory environment of healthcare, the company opted for Nected’s self-hosted solution. By maintaining all patient and insurance data within a secure, controlled environment, they upheld strict data privacy standards and adhered to healthcare regulations (such as HIPAA) without compromising on system scalability or performance.

By leveraging Nected's platform, the company significantly improved operational efficiency, reduced implementation times, and enhanced their ability to provide personalized patient care.

"Faster Prescription Process with Nected: From Months to a Day”

Nected has fundamentally transformed our prescription recommendation operations. Tasks that previously took our tech team months to implement can now be managed by our business analysts in less than a day, all without any coding. The platform's intuitive Decision Table feature has empowered us to build and iterate complex clinical rules swiftly and efficiently. Integrating our MongoDB databases and third-party lab data was seamless, enhancing our ability to provide accurate and personalized patient care. The self-hosted solution ensures we meet all security and compliance requirements, giving us peace of mind when handling sensitive patient information. With Nected, we've not only reduced our implementation time by over 90% but also significantly improved our operational efficiency. We can now rapidly adapt to new medical data and insights, ensuring our patients receive the best possible care.

Anonymous

Business Head

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FAQs

How Nected is better than other rule Engines & Workflow Automation platforms?

Nected stands out in the rule engine and workflow automation market primarily due to its superior API and workflow orchestration capabilities. It allows easy integration with various systems and services, making it highly efficient for processes involving multiple APIs. The platform also excels in handling complex workflows, offering a user-friendly interface that simplifies designing, automating, and optimising business processes. This makes it particularly attractive to teams seeking to streamline operations with minimal technical intervention.Another key advantage of Nected is its low-code/no-code approach, which makes it accessible to both technical and non-technical users. This aspect not only speeds up deployment but also reduces reliance on IT teams. Additionally, Nected ensures scalability and robust performance, adapting to growing business needs while maintaining efficiency and reliability. Its emphasis on security and compliance further cements its position as a reliable and versatile choice for businesses looking to enhance their automation strategies.

How quickly can I start using Nected (Learning Curve)

Nected's low-code/no-code (LCNC) environment is designed for both technical and non-technical users, ensuring a quick and easy learning curve. With an emphasis on rapid onboarding and intuitive design, users can start efficiently utilising its features, regardless of their technical background.

Is Nected scalable and performing for mission-critical flows?

Nected is designed for scalability and performance, supporting mission-critical workflows with robust architecture. It can handle increasing loads and complex processes efficiently. The platform typically offers high uptime and reliable response times, though specific metrics should be checked in its service level agreement (SLA).

Is Nected Secure? What kind of data does it store?

Nected prioritises security and typically adheres to industry-standard practices for data protection. The nature of data stored depends on your workflows but can include user data, transactional data, and operational data. Nected likely employs encryption, access controls, and regular security audits to protect this data. We are also in process of obtaining SOC2, ISO ?& GDPR compliance.

What do you mean by invocations? And how is it better than other products?

Invocations refer to the number of times your workflows/rule is triggered via API, cron or other trigger. It will count the parent rule/workflow and can have as many rules, nodes within it. This metric is often used for billing purposes. Compared to other products, invocations as a billing metric can be more cost-effective and transparent, aligning closely with your actual usage and needs. It ensures you pay for the value you receive, rather than flat rates or less relevant metrics.

What if I exceed my plan quota?

If you exceed, you'll be charged based on additional usage and will be added in your monthly charge. In case of payment failure after grace period, your plan will be reverted to free trial limiting your monthly execution and # of rules/flows as per free plan, however all your existing rules/workflow data would be kept intact.

What if I decide to cancel? Can I cancel anytime?

Firstly, we do not have a vendor lock-in, so you can cancel anytime you want. However, if you decide to cancel once your subscription for a given period has started then you would be able to cancel at the time of the next billing cycle only.

Can I upgrade my plan in between?

Yes, you can typically upgrade your Nected plan at any point during your billing cycle. The upgrade process is usually straightforward, often involving just a few clicks in your account settings. Upgrading mid-cycle may involve prorated charges for the higher-tier service.

Which plan should I go for?

The best plan depends on your specific needs, such as the expected number of invocations, the complexity of your workflows, and the level of support you require. It’s a good idea to start with a basic plan and upgrade as your needs evolve, especially if you're new to Nected. Moreover, you can also write to us at assist@nected.ai and we will help you figure out the best plan for your brand.

Would I be getting assistance in setting up Nected or building my POC?

Yes, Nected usually offers assistance in setting up and creating a Proof of Concept (POC), especially under certain plans. This assistance can include access to customer support, documentation, and possibly dedicated account management.

What level of support does the Startup and Growth plan have?

The Startup and Growth plans typically provide basic to enhanced support, including access to customer service through email or chat, a knowledge base, and possibly community forums. Response times and the extent of personalized assistance may vary between these plans.

What level of support does on-premise plan have?

The on-premise plan generally offers the most comprehensive support, including dedicated account managers, 24/7 support, and tailored assistance for deployment, maintenance, and troubleshooting. This plan is best suited for businesses with extensive, mission-critical use of Nected.